The sections below describe some of the more common issues students report from time to time. Check out the headings and if you spot the issue you’re facing, read that section for a suggestion solution.

Are you trying to log into your account or to the classroom to access the lectures? They are hosted on two different websites.

I want to log into my Account

For your account, go to https://tabaldi.checkoutjoy.com/customers and enter your email address that you used to purchase your course(s). The system will send you a magic link which you can use to access your account to see your past orders and cancel subscriptions.

I want to log into my Classroom

The classroom is hosted here: https://classroom.tabaldi.org/

I want to purchase a course

All our courses are available for enrolment at https://courses.tabaldi.org/courses

Sometimes, you might see a black screen and the videos won’t play (like the screenshot below). The message might be the same or something different. About 99% of the time, this is due to a poor internet connection or issues at your internet service provided (ISP). For a list of things you can try to solve the issue, check below the image.

Things you can try if the videos aren’t playing

The most likely issue is that your ISP is throttling traffic from Vimeo during peak times. This is almost ALWAYS the case if this issue pops up. Try switching to a different network (e.g. at work, a friend’s house, or on your phone). That usually solves the problem. You can also try at a different time (e.g. the following morning during off-peak times).

There’s nothing we can do from our side as we’ve never been able to replicate the issue at our end. You can try contacting your ISP to ask them not to block traffic from vimeo.com or you can use a Virtual Private Network (VPN) like Nord VPN to ‘fool’ your ISP into thinking you’re overseas. This has always worked to fix the issue.

You can also try clearing your browser cache or try a different browser, but this is unlikely to be the problem.

Alternatively, you’ll have to wait until I am back on 9 Nov to help you troubleshoot the issue.

Let me guess: You’re using Safari as your browser. Switch to Google Chrome and you should be fine. I’ve got a Mac too and it’s the only solution.

Email me at info@tabldi.org at least 2 days BEFORE the renewal date to cancel your monthly subscription and prevent the next payment from being collected.

If I don’t see your email to cancel your subscription in time to stop your next payment going off, don’t worry! I will refund you as soon as I am back. In the meantime, send me proof of your banking details to info@tabaldi.org so I can process the refund when I am back.